Last Updated: August 2026
TreasuredSong ("TreasuredSong," "we," "us," or "our") operates the website treasuredsong.com and provides custom song creation services (the "Services").
This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, or otherwise interact with us. By using the Services, you agree to this Privacy Policy.
1. Information We Collect
A. Information You Provide Directly
When you place an order, we may collect:
- Full name, email address, phone number
- Billing and shipping address (if you order a physical keepsake)
- Payment details (processed by third-party payment providers)
- Names of recipients, personal stories, memories, and messages you submit
- Any communications you send us for customer support
You are responsible for making sure you have permission to share information about anyone else in your submission.
B. Payment Information
Payments are processed by third-party providers (such as Shopify Payments or Stripe). We do not store full credit card numbers ourselves.
C. Automatically Collected Information
When you visit our site, we may automatically collect your IP address, browser and device type, pages viewed, time on page, referring site, and cookie data.
D. Advertising & Analytics
We may use tools such as Google Analytics, Meta Pixel, and TikTok Pixel to understand how visitors use our site and how our ads are performing.
2. How We Use Your Information
- To create, produce, and deliver your custom song and any physical keepsake you order
- To process payment and provide customer support
- To send order confirmations, delivery updates, and respond to your questions
- To send occasional promotional emails about new offers (you can opt out any time)
- To analyze and improve our website and marketing performance
- To prevent fraud, enforce our Terms of Service, and comply with legal obligations
3. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate (payment processors, hosting, email delivery, shipping carriers for physical keepsakes, analytics and advertising platforms)
- Legal authorities, if required by law
- A buyer or successor, if TreasuredSong is ever involved in a business sale or transfer
4. Your Submitted Story
The story, names, and details you submit through our order form are used only to create your song and provide customer support. We do not publicly share your personal submission unless you give us explicit permission (for example, if you agree to let us feature your story as a testimonial).
5. Cookies
We use cookies to run core site functionality, remember preferences, and measure advertising performance. You can disable cookies in your browser, though some site features may not work properly as a result.
6. Data Retention
We keep your information only as long as needed to fulfill your order, provide support, meet legal/accounting obligations, and resolve any disputes.
7. International Users
Our Services are operated from the United States. If you're accessing the Services from outside the U.S., your information will be transferred to and processed in the United States.
8. Your Privacy Rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain data uses. To exercise these rights, contact us at cs@treasuredsong.com. We may need to verify your identity before processing your request.
9. California Privacy Rights (CCPA/CPRA)
California residents may have the right to know what personal information we collect, request deletion, correct inaccurate data, and opt out of "sharing" for targeted advertising. We do not sell personal information for monetary value. Requests can be sent to cs@treasuredsong.com.
10. Children's Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
11. Data Security
We use reasonable safeguards to protect your information, but no system is completely secure, and we cannot guarantee absolute security of information transmitted to us.
12. Marketing Communications & Opt-Out
By providing your email or phone number, you agree to receive order-related communications from us. You may also receive occasional promotional messages, which you can opt out of anytime via the unsubscribe link in our emails or by replying STOP to texts. You cannot opt out of communications necessary to fulfill your order or respond to support requests.
13. Third-Party Links
Our site may link to third-party websites. We are not responsible for their privacy practices.
14. Do Not Track
Our website does not currently respond to browser "Do Not Track" signals.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect once posted, and continued use of the Services means you accept the updated policy.
16. Contact Us
TreasuredSong
Email: cs@treasuredsong.com
Website: treasuredsong.com